NA - Business Transformation
Business Transformation Manager
Qualifications: Any Graduation
Years of Experience: 13 to 18 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.What would you do Accenture is a global skilled services company specializing in strategy, consulting, technology, operations, digital, cloud, and security services. With approximately 699,000 employees serving clients in 120+ countries, Accenture helps organizations drive innovation and create value through technology and human ingenuity. Execute transformation initiatives for a customer support, customer operations under guidance of Transformation Lead.
In this role, you will develop a transformation vision, assess feasibility and capability gaps, manage transformation journeys,



and leverage economic trends to enhance industry competitiveness and drive sustainable growth.
In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management.
Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. 8 to 15 years of overall experience in experience in managing transformation for contact center operations with deep domain knowledge
3 to 5 years experience of managing large scale transformation projects
Experience of working in shared service workplace (BPO Provider or Captive)
Working knowledge of automation platforms (UiPath, Power Automate), analytics tools (Power BI, Alteryx), GenAI apps
Strong problem-solving, project management, and stakeholder engagement skills
Adaptable and flexible, Detail orientation, Ability to establish strong client relationship Roles and Responsibilities:
Project Charter defining timelines, resource requirement, dependencies and risks etc
Prepare and distribute progress report in standard formats defined by PMO
Align Change Management strategy and action plan and support in executing the same

📌 Business Transformation Consulting Director (Gurugram)
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