Position: Customer Success Manager (CSM) Location: Remote
Experience: 2 to 3 Years
Compensation: Up to 15,00,000 INR

Role Overview
We are seeking a Customer Success Manager (CSM) to lead the onboarding, training, and ongoing support for our customers. As the primary point of contact from kickoff to go-live, you will ensure customers are successfully integrated into the platform, maximize its value, and adopt best practices to achieve long-term satisfaction.

Key Responsibilities
Lead end-to-end customer onboarding, training, and implementation.
Configure the platform to meet customer-specific procurement workflows and needs.
Provide ongoing support and proactively troubleshoot issues to ensure customer success.
Build strong relationships by acting as a trusted advisor to drive product adoption and retention.




Collect and relay customer feedback to help shape product improvements and enhance onboarding processes.

Requirements

- 2–3 years of experience in Customer Success, Onboarding, or Implementation roles, preferably in a SaaS workplace.
- Demonstrated experience supporting customers in the US or UK markets.
- Excellent verbal and written communication skills with a customer-first mindset.
- Strong problem-solving abilities and a proactive approach to client management.
- Technically inclined with the ability to understand, configure, and train users on software tools.
- Willingness to work night shifts to align with US-based client schedules.

📌 Customer Success Manager - Fully remote (India)
🏢 Hireologist
📍 India