The Command & Control Centre Associate is responsible for ensuring the reliability, availability, performance, and operational excellence of Walmart's technology platforms through a combination of software engineering, observability, automation, incident management, and cross-functional coordination.

The associate applies engineering principles to identify system anomalies, analyse operational data, develop automation solutions, improve monitoring capabilities, reduce operational toil, and enhance platform resilience. The role requires strong software engineering fundamentals, hands-on production coding, and the ability to lead high-pressure incident response for customer-facing systems at Walmart scale.

Full Lifecycle Development

Own the complete software development lifecycle (SDLC) for Command & Control Center platforms, products, automation frameworks, and engineering solutions—from requirements gathering, architecture design, development, testing, deployment, operations, and continuous improvement.

Design, develop, test, deploy, and maintain scalable, secure, resilient, and observable software solutions that improve platform reliability, operational effectiveness, and customer and associate experience.

Develop production-grade applications, services, APIs, automation platforms, bots, and integrations using Python (primary) and technologies such as JavaScript/TypeScript, Go, Java, C++, or C# as appropriate.

Apply software design principles, design patterns, secure coding practices, and engineering standards to deliver high-quality, maintainable, and extensible solutions.

Own production deployments through CI/CD pipelines using Concord, GitHub Actions, Jenkins, or equivalent platforms while enforcing quality gates, security controls, and release standards.

Perform code reviews, design reviews, and architecture discussions to continuously improve engineering quality and eliminate technical debt.

Monitor application health, usage patterns, and operational metrics post-deployment; Manage end-to-end ownership of software defects, enhancements, and technical improvements, ensuring rapid resolution and prevention of recurring issues.

Leverage telemetry, observability, and production insights to drive iterative improvements across software products and services.

Design & Delivery Software Solutions

Partner with Product Management, Program Management, Operations, User Experience, and Engineering teams to discover, define, and prioritize business and operational problems requiring technology solutions.

considering reliability, performance, observability, security, maintainability, and total cost of ownership.

Design and deliver cloud-native software solutions, platforms, services, APIs, dashboards, and workflow automation systems that support Walmart's enterprise-scale operations.

Design solutions with built-in observability, automation, self-healing capabilities,



and operational intelligence to minimize manual intervention and improve service resilience.

Build reusable engineering frameworks, shared services, and platform capabilities that accelerate development and standardize reliability practices across teams.

Observability, DevOps Orientation & Automation

Expertise with industry-standard observability tools — Grafana, Prometheus, OpenObserve, Splunk — and SRE practices for proactive system health monitoring.

Hands-on with ServiceNow for workflow automation (scripted actions, integrations, orchestration).

Conduct application maintenance activities (corrective, adaptive, perfective) and re-engineering; analyse application logs, performance data, and change requests to identify feasible improvements.

Drive initiatives for operational efficiency and service quality improvement through automation, script development, and tooling.

Introduce AI Operations (AIOps) fundamentals and leverage LLM-based automation for predictive incident management, anomaly detection, and intelligent ticket resolution.

Drive accountability for reliability and operational risks across infrastructure, platforms, and systems; Implement best practices for Incident, Problem, and Change Management aligned with ITIL principles.

Perform Root Cause Analysis (RCA) and Correction of Error (COE); track action items to closure and validate through regression testing.

Work closely with engineering, product, and business teams to deliver integrated solutions; Retail Industry Experience (Preferred)

Apply domain knowledge to optimise IT operations for retail environments; Bring an omni-channel perspective — stores, clubs, e-commerce, Spark, supply chain — when triaging incidents and prioritising engineering work.

Reliability Engineering

Alert Quality Improvement

Software Engineering

Automation Developed

Code Quality

Engineering Contributions

RCA Quality

Monitoring Coverage

Documentation Quality

BS/BE/BTech in Computer Science or a related field, or equivalent practical experience.

2.5 - 7 years of experience across software engineering, IT service management, operations, or site reliability engineering — including at least 2 years partnering with or leading global cross-functional teams.

Proven hands-on coding experience in Python (required) and one or more of JavaScript/TypeScript, Go, Shell — with exposure to frameworks and platforms in the Walmart stack (Azure, GCP, WCNP/AKS).

Solid understanding of IT Operations,



IT Service Management, Performance Engineering, and Site Reliability Engineering.

JIRA, Confluence, PowerPoint, SharePoint, OneDrive, ServiceNow.

Knowledge of AI Operations (AIOps) fundamentals and practical experience with LLM-based automation for IT and engineering workflows.

Proficiency in observability tools (Grafana, Prometheus, OpenObserve or similar) and SRE practices for monitoring and reliability.

Familiarity with Agile methodology, software design fundamentals, and project management basics.

Experience in the retail industry operations and technology landscape.

Software Engineering (Python, JavaScript/TypeScript, Shell)

Site Reliability Engineering (SRE)

Observability (Grafana, Prometheus, OpenObserve, Splunk)

CI/CD & Automation (Concord, GitHub Actions)

Reporting and Analytics (Python, Tableau)

Artificial Intelligence (AI) & AIOps / LLM-based Automation

Agile Methodology, Software Design, Project Management

Requirement Analysis, Traceability & User Stories

Defect Management, Regression Testing, RCA/COE

DevOps Orientation & Application Maintenance

seeks and embraces differences in people, cultures, ideas, and experiences; Creates discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities; Follows the law, our code of conduct, and company policies; Adopts a holistic perspective — data, analytics, customer/member insights, and different parts of the business — when shaping plans and team strategy.

seeks feedback, asks thoughtful questions, and fosters an environment that supports learning, innovation, and intelligent risk-taking.

Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Ensures compliance with company policies and procedures and supports Walmart's mission, values, and standards of ethics and integrity by implementing related action plans, utilising and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.

Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 2 years' experience in software engineering or related area.

Option 2: 4 years' experience in software engineering or related area.

Master's degree in Computer Science, Information Technology, Engineering, Information Systems, Cybersecurity, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. Building 10 (sez), Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India

📌 Software Developer JavaScript / TypeScript - AI (Bengaluru)
🏢 Walmart Global Tech India
📍 Bengaluru