Key Responsibilities

Own the delivery plan for the Hospital Management Information System across all three phases — sequence, dependencies, and the critical path to the first hospital go-live

Drive the product roadmap for the modules hospitals actually use, and hold the line between what a customer asks for and what belongs in the product

Collaborate across engineering, design, domain and clinical advisors to define success measures, priorities and implementation plans; manage each module from concept through to go-live

Own scope and change control with the customer, using the later phases as the pressure valve when scope grows

Develop the implementation plans, processes and workflows that make a rollout repeatable from the second hospital onwards

Be the single point of accountability for whether the programme ships, when, and whether the customer knows

Voice of Customer

Translate what doctors, nurses, billing staff and hospital management need into user stories, through continuous discovery — floor visits, interviews, and time spent watching the work as it is actually done

Use both usage data and direct feedback to judge whether a feature is working, and to inform what comes next

Analyse trade-offs across customer value, clinical benefit, cost and effort

Run regular demos with the hospital and bring the reaction back to the team the same week

Carry the relationship day to day: the standing update, the escalation, and the uncomfortable conversation about scope or dates

Delivery Oversight

Prioritise work through an ordered backlog of user stories with clear timelines, and keep two sprints of ready, unambiguous work in front of the team





Define and communicate acceptance criteria drawn from business and customer needs

Run planning, stand-up, review and retrospective — short, decided, and worth attending

Track progress against the plan honestly, and report slippage the week it becomes likely rather than the month it becomes certain

Own the risk log, and the closing of the items on it

Own the go-live and hypercare plan with the customer: cutover sequence, training schedule, who is on the floor on day one, and what the rollback looks like

Keep the decision log — decisions taken in a corridor and never written down get re-litigated a month later

Team Enablement

Engage with the team regularly to give feedback on work in progress and to clarify requirements

Coordinate with the founder and the technical leads on resourcing, sequencing and where specialist expertise is needed

Remove blockers — chase the decision, get the access, find the missing answer, clear the dependency

Provide performance management feedback for team members

Protect the team from mid-sprint interruption, and say no on their behalf

What You'll Bring

Bachelor's degree in any discipline, or equivalent work experience — this role is not a technical position and no engineering background is required

Six or more years running software delivery in teams of eight or more,



with clear personal ownership of dates and commitments, as a product manager, delivery manager, programme manager or scrum master who did more than facilitate

Proven experience driving and scaling high-performing teams without being their technical leader

Solid communication skills, with the ability to hold a room containing a hospital's medical superintendent and a room containing engineers on the same day, and to explain each to the other

Customer-first mindset, with the judgement to say no to a customer and yes to the product

Comfortable saying 'this will be late' early, and to whoever needs to hear it

Experience facilitating requirement discovery sessions to understand business context, user intent and solution objectives

Experience taking a product from concept to launch in front of real users

Experience collaborating with development teams on feasibility assessment and change management

Able to follow a technical discussion well enough to know what is being decided and what it costs, without making the call yourself

Highly organised, with proactive resource and dependency management

Experience with JIRA or similar backlog and project management tools

Willing to travel to the pilot hospital regularly and to be on site through go-live

Preferred experience in hospital, healthcare or another regulated environment where a bad release has consequences beyond a refund

Preferred experience of an enterprise implementation involving data migration, staff training and a hard cutover date

Preferred exposure to Artificial Intelligence (AI) enabled products

📌 Product Manager - Billing (Delhi)
🏢 India Health Link
📍 Delhi