Summary : Responsible for monitoring connected machines from Smart Connected (IIOT) platform, analysing & identifying abnormal behaviours, and driving issue resolution through assigning Service Tickets & monitoring KPIs.
Essential Duties and Responsibilities:
Understand the functioning & major assemblies of the machines onboarded on IIOT platform.
Responsible for the configuring modules on IIOT Platform
Responsible for the creating alerts on IIOT Platform for monitoring critical events on the machines
Responsible for regular monitoring of machine dashboards & KPIs.
Utilise analytical tools like PowerBI, MS Excel to derive insights.
Analyse the reports, graphs & alerts from platform to identify abnormal behaviour on the machines.
Create & assign Service Tickets to regional Service SPOC to attend the abnormality observed.
Prepare weekly reports on observations, actions taken & status updates.
Participate in customer meetings to understand requirements and customer feedback.
Track improvement in KPIs and support in preparing Use Cases.
Regularly sharing reports with customers




Provide feedback to improve usability of the IIOT platform.

Internal process
Adherence to business rules and regulations, ACGE guidelines, ISO, Rules/regulations, etc.
Integrate customer feedback with our existing business process and contribute to CA/PA.
Adherence to confidentiality agreement
People development
Cross Knowledge sharing with internal team members
Experiential learning with service engineers
Train regionals service engineers

Key Result Areas
Response time to critical observations
Quality of observations & insights captured from the platform.
Impact of Service Tickets on Machine KPIs.
Revenue generated per service ticket.

Requirements:

- B.Tech (Mechanical/Electronics/Electrical)
- 1 to 3 years of experience
- Experience in creating documents like progress trackers, reports, case studies, etc.
- Excellent problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Travel Flexibility – up to 15% travel to ACG/Customer plants.

📌 Business Analyst Excel (Pune)
🏢 ACG World
📍 Pune