We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM).
The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes' Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation.
Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.
Manage all activities of the pre-sales resources with a particular region.




Provides advice and counsel to sales management in the effective use and deployment of technical resources.
Must maintain close alignment with sales, support and implementation functions.
Support the sales team by conducting discovery calls and product demonstrations for our active deals. User requirement gathering, analysis, and scope definition, Wireframing, Creating Proof of Concept (POC), RFP, RFI responses.
Evangelize a refreshing user experience on the Freshworks platform
1 – 3 years in Solution Engineering or in any technical role is a plus.

- Significant experience in technology sales with a demonstrated aptitude for technology at the business and technical level.
- Demonstrated operations and organizational skills implementing and driving best practices in multi-office, cross-functional organizations.
- Outstanding interpersonal skills, with a proven record of successfully building collaboration around important initiatives.
- Flexible to work in any shift.

Technical Leadership & Mentorship: Guiding, coaching, and upskilling other Solution Engineers.

- Expertise in SaaS, cloud platforms, APIs, integrations, and relevant Freshworks products.
- Requirements Elicitation & Analysis: Stakeholder Management: Effectively interacting with and influencing internal (Sales, Product) and external (customer IT, executives) stakeholders.
- Customer Relationship Management: Building trust and rapport with technical counterparts at customer organizations.
- We are committed to providing equal chance for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

📌 Flexible Solutions Engineer (Chennai)
🏢 FreshWorks
📍 Chennai