Apty is a rapidly scaling SaaS company helping global enterprises accelerate software adoption and digital transformation. With teams across India and the USA, we are building an AI-first Digital Adoption Platform that simplifies user experience, improves productivity, and reduces support overhead. We're on a mission to build a high-performance and people-centric culture that celebrates innovation, diversity, and growth.

Trusted by millions of users worldwide, including Fortune 1000 Companies, Apty empowers employees to excel in their roles by promoting engagement and enhancing data hygiene.

We are looking for a dynamic and customer-focused Customer Solutions Consultant to join our team. In this role, you will be the primary Subject Matter Expert (SME) for Apty's clients, serving as the key liaison between our customers and internal teams. You will oversee customer implementations, design tailored solutions based on business requirements and ensure that customers achieve their desired outcomes and ROI using Apty.

Customer Engagement and Support
Manage day-to-day customer interactions, addressing queries, resolving challenges, and ensuring a positive experience.

Customer Implementations and Solution Design
Lead and manage end-to-end customer implementations, ensuring timely and successful deployments.
ROI and Customer Success Metrics
Regularly track and manage Customer Health Scores, identifying risks and developing mitigation strategies to improve customer satisfaction and retention.
Monitor and report on key performance indicators (KPIs)



to measure solution effectiveness and client success.
Partner with Account Management to facilitate renewal discussions and upsell opportunities by showcasing value delivered.

Act as the first line of support for escalated issues, handling complex customer challenges with professionalism and efficiency.
Proactively identify potential risks to customer satisfaction and address them promptly.
Deliver compelling presentations to stakeholders, showcasing Apty's solutions, implementation plans, and ROI metrics.
Write clear and concise documentation, including solution designs, implementation plans, and customer-facing reports.
Communicate technical and business concepts effectively to non-technical audiences, ensuring clarity and alignment.

Partner with internal teams, including Customer Success, Product, and Engineering, to provide feedback on customer needs and feature requests.
Contribute to the continuous improvement of Apty's implementation processes, playbooks, and best practices.
Strong understanding of SaaS products and digital adoption platforms.• Ability to design and document tailored solutions, including workflows, integrations, and configurations.




Proficiency in analyzing and interpreting customer data to measure ROI and health metrics.
Experience with customer success platforms, CRM tools, or project management tools is a plus.

Empathetic and customer-oriented with a knack for building strong relationships.
Superior verbal and written English proficiency, with the ability to deliver impactful presentations.
Bachelor's or Master's degree in Business, Information Systems, or a related field (or equivalent work experience).

- 5+ years of experience in customer success, solutions consulting, or a similar customer- facing role within a SaaS company.
- Proven experience in handling client implementations, designing solutions, and managing customer relationships.
- Robust organizational and project management skills, with the ability to prioritize multiple tasks effectively.

Knowledge of JavaScript, HTML, CSS, or other relevant technical skills.
Experience in digital adoption platforms or enterprise software.
Familiarity with customer health scoring models and account management processes.
Certification in customer success or related fields (e.g., Certified Customer Success Manager) is a plus.

Be part of a dynamic, growth-oriented team committed to revolutionizing digital adoption.
Work closely with industry-leading clients to help them achieve their business goals.
Develop your skills in a challenging yet rewarding environment, with opportunities for professional growth and advancement.

📌 Customer Services Advisor (CRM Support) (Secunderabad)
🏢 Apty
📍 Secunderabad