Job Description •Candidate should have analytical skills

- F&A; (Insurance) collections background is essential
- Past work experience of SAP ERP will be of weightage advantage
- Good working knowledge of Microsoft Excel
- Ensure that the guidelines are followed as per standard procedures
- Open to feedback.
- Quality monitoring & review of accounts
- Allocation of accounts as per the guidelines
- Ensure timely closure of accounts
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Ensure adherence to Company Policies and Procedures
- Ensure fair methods are used to collect outstanding balance on the account
- Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
- Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors)
- Prepare reports of the accounts assigned to the team
- Preparing business review templates for performance review

Technical Skills -

•Positive Computer navigation skills, keyboarding skills





- Proficient in MS office – specially Excel

Process Specific Skills -

- Possesses necessary knowledge of business concepts to effectively perform the job
- Effective negotiation skills
- Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.
- Commits to achieving specific objectives and takes ownership for accomplishing them.
- Effectively balances quality, customer service and productivity standards
- Make calls to the customer for collection or payment details

- Work towards resolution of disputes

Soft Skills -

- Self discipline
- Result orientation
- Adaptability
- Presentation skills
- Feedback skills
- Goal oriented
- Excellent written and verbal communication skills
- Listening and comprehension skills
- Questioning and Reasoning Skills
- Customer Service focus and telephone etiquette
- Ability to multi task, prioritize and manage daily work activities

📌 SAP Assistant Manager (Noida)
🏢 EXL
📍 Noida