Job Summary

Mac Care is looking for a professional and customer-focused Front Desk Manager to oversee daily front desk operations, manage customer interactions, and ensure a seamless service experience. The ideal candidate should have excellent communication skills, strong organizational abilities, and experience in customer service and team coordination.

Key Responsibilities

- Welcome and assist customers visiting the store.
- Manage service appointments and customer inquiries via phone, WhatsApp, and walk-ins.
- Coordinate with technicians regarding repair status and delivery timelines.
- Maintain customer records, invoices, and service documentation.
- Handle billing, payments, and daily cash reconciliation.
- Ensure timely updates to customers regarding device repairs.
- Resolve customer concerns professionally and efficiently.
- Supervise front desk staff and ensure high service standards.
- Monitor inventory of front desk supplies and office requirements.
- Prepare daily, weekly,



and monthly operational reports.

Requirements

- Bachelor’s degree preferred.
- 2+ years of experience in customer service, front desk, or retail operations.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and CRM software.
- Ability to multitask and work in a fast-paced environment.
- Knowledge of Apple products and repair services is an advantage.

Skills

- Customer Relationship Management
- Team Leadership
- Problem Solving
- Time Management
- Sales & Upselling
- Administrative Management
- Communication & Coordination

Benefits

- Competitive salary
- Performance incentives
- Career growth opportunities
- Professional training and development
- Friendly and agile work environment

Location: Mac Care

Position Type: Full time

Contact - (phone hidden)

📌 Front Desk Manager (Pune)
🏢 Mac Care
📍 Pune