Receptionist cum Telephone Operator

Company: Advance Orthopedic & Maternity Centre (AOMC)
Job Location: Patna, Bihar
Employment Type: Full-time, On-site
Salary: ₹1,44,000 – ₹1,68,000 per year (₹12,000 – ₹14,000 per month)
Working Hours: 10 hours per day, as per hospital duty roster
Application Deadline: 3 November 2026

About the Hospital

Advance Orthopedic & Maternity Centre (AOMC) is a NABH Entry-Level certified healthcare facility in Patna, providing orthopedic, maternity, surgical, emergency and inpatient services.

We are looking for a polite, responsible and well-organized Receptionist cum Telephone Operator to manage front-desk activities, telephone communication, patient coordination and essential reception-related administrative work.

Key Responsibilities

1. Reception & Patient Handling

- Welcome patients and visitors professionally.
- Manage patient registration, appointments and OPD queues.
- Guide patients regarding consultation timings, departments and available hospital services.
- Coordinate with doctors, nurses and other hospital departments.
- Handle patient inquiries and complaints politely and professionally.

2. Telephone & Communication Management

- Attend incoming telephone calls promptly and courteously.
- Provide accurate information about hospital services, appointments and consultation schedules.
- Make outgoing calls for appointment confirmation, reminders and patient follow-ups.
- Maintain telephone inquiry and callback records.
- Handle hospital WhatsApp inquiries and forward relevant messages to the appropriate department.

3. Front Desk Administration

- Maintain daily OPD registration and appointment records.
- Enter patient information accurately in the Hospital Information Management System (HIMS).
- Assist with billing,



payment collection and receipts as authorized.
- Maintain reception registers, documents and daily reports.
- Coordinate with hospital management for smooth front-desk operations.

4. Patient Service & Professional Conduct

- Maintain patient confidentiality and professional communication.
- Ensure an organized, clean and welcoming reception area.
- Follow hospital policies, SOPs and patient-service standards.
- Report unresolved patient issues to the hospital manager.

Educational Qualifications

- Minimum qualification: 12th Pass.
- Graduation preferred.
- Basic computer knowledge, including MS Word, Excel and data entry.
- Good Hindi communication skills and basic conversational English.
- Comfortable using telephones, WhatsApp and hospital software.

Experience & Skills

- Previous experience in hospital, clinic or nursing-home reception will be preferred.
- Freshers with good communication and computer skills may also apply.
- Positive telephone etiquette and patient-handling skills.
- Ability to multitask in a busy hospital environment.
- Punctual, disciplined, organized and patient-friendly attitude.

Salary & Working Conditions

- Monthly Salary: ₹12,000 – ₹14,000, depending on skills and experience.
- Annual Salary: ₹1,44,000 – ₹1,68,000.
- Duty Hours: 10 hours per day, as per hospital duty roster and applicable labour requirements.
- Job Location: Patna, Bihar.
- Employment Type: Full-time, On-site.

How to Apply

Interested candidates should apply by sending updated resume on (phone hidden) .

Application Deadline: 3 November 2026

Candidates with hospital reception experience, good communication skills and computer proficiency will be given preference.

Pay: ₹144,000.00 - ₹168,000.00 per year

Benefits:

- Paid time off

Work Location: In person

📌 Receptionist cum Telephone Operator (Patna)
🏢 ADVANCE ORTHOPEDIC AND MATERNITY CENTRE
📍 Patna