Urgent Openings – Back Office Executive (International Process)

Job Description

Reflective Customer Solutions (RCS) is hiring experienced and detail-oriented Back Office Executives for our Canadian international project .

We are looking for professionals who can accurately process client files, review financial documents, verify information, identify discrepancies, and take complete ownership of their assigned work.

This is not a basic data entry role. Candidates must be capable of independently reviewing documents, identifying errors, and ensuring accuracy before processing files.

We will provide full training on our specialized software and Canadian business processes.

Shift & Location

- Shift: 7:30 PM – 4:30 AM IST (Fixed Night Shift – Canada Process).
- Employment: Full-time, Permanent.
- Work Mode: Strictly Work From Office.
- Office Location: Wagle Estate, Thane West, Maharashtra.
- Location Requirement: Candidates residing in Thane City (Wagle Estate, Ghodbunder, Naupada, Majiwada), Navi Mumbai (Airoli to Vashi), or Central Railway suburbs (Ghatkopar to Badlapur) are preferred due to shift timings.
- Transportation: The company does not provide transportation facilities.

About RCS

Reflective Customer Solutions (RCS) is a specialized outsourcing partner working with multiple Licensed Insolvency Trustees (LITs) across Canada. We support trustee firms by managing sales intake, back-office operations, marketing support, and client coordination for federally regulated debt relief programs. Our work helps Canadians facing financial difficulties access information and administrative support throughout the debt relief process.

Key Responsibilities

Data Processing & File Management

- Create, update, and maintain client files in specialized software.
- Accurately enter personal, financial, and other required information.
- Review income, expenses, assets, liabilities, and financial records.
- Ensure all mandatory information is entered correctly and completely.

Document Verification & Quality Checking

- Independently review supporting documents and verify their accuracy.
- Cross-check system entries against source documents.
- Identify missing documents, incorrect figures, incomplete fields, and inconsistencies.




- Verify calculations and financial information before finalizing files.
- Ensure all required checks are completed before moving files to the next stage.

Error Identification & Resolution

- Identify discrepancies rather than relying solely on information other teams provide.
- Coordinate with internal departments to clarify missing or incorrect information.
- Complete requested corrections and independently verify the changes.
- Escalate unresolved issues promptly to the appropriate team.

Process Compliance & Accountability

- Follow established Standard Operating Procedures (SOPs), checklists, and quality standards.
- Maintain accuracy while meeting daily productivity and turnaround-time targets.
- Respond to internal emails, instructions, and processing requests promptly.
- Take complete ownership of assigned files and minimize avoidable errors or rework.
- Maintain strict confidentiality of sensitive client and financial information.

Required Skills & Qualifications

- Education: Minumum HSC, Graduate in any discipline, B.Com, and finance-related graduates preferred.
- Experience: Minimum 1 year of experience in back-office operations, document verification, financial processing, or similar work preferred.
- English: Good written and verbal communication skills.
- Computer Skills: Proficiency in MS Excel, Outlook, and basic office applications.
- Strong attention to detail and ability to identify errors independently.
- Basic understanding of financial documents, income, expenses, debts, and calculations.
- Ability to work with multiple software applications and manage several files simultaneously.
- Good organizational skills, time management, and accountability.
- Willingness to learn specialized international processes.

Preferred Industry Experience

Candidates with experience in any of the following will be given preference:





- International BPO/KPO Back Office Operations
- Banking and Financial Services Processing
- Loan or Mortgage Document Processing
- KYC and Document Verification
- Insurance Claims or Policy Processing
- Financial Data Entry and Reconciliation
- Quality Assurance or Transaction Processing
- US or Canadian Back Office Processes

Prior experience in Canadian financial processes is not mandatory. Training will be provided.

What We Expect

We are looking for individuals who:

- Verify information rather than simply copy and paste data.
- Can identify missing information and discrepancies without constant supervision.
- Are comfortable working with financial figures and documentation.
- Take responsibility for the accuracy and quality of their work.
- Follow instructions, checklists, and deadlines consistently.
- Communicate clearly and promptly when clarification is required.
- Are reliable, disciplined, and committed to long-term employment.

Salary & Benefits

- Competitive fixed monthly salary based on experience and skills.
- Health Insurance.
- Provident Fund (PF).
- Paid Time Off.
- Structured training on international business processes.
- Modern office infrastructure and professional working workplace.
- Career growth opportunities based on performance, accuracy, and accountability.

How to Apply

Apply directly through Indeed or send your updated CV to [email protected].

Important: This position requires working permanently from our Thane office between 7:30 PM and 4:30 AM IST. Please apply only if you are comfortable with the shift timing and daily office commute.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Application Question(s):

- What is your last drawn (or current) in-hand salary, and what are your fixed salary expectations?
- Which area/suburb do you currently live in (e.g., Thane, Mulund, Dombivli, Kalyan)?

Education:

- Higher Secondary(12th Pass) (Required)

Experience:

- Back office: 1 year (Preferred)

Language:

- English (Required)

Shift availability:

- Night Shift (Required)
- Overnight Shift (Preferred)

Work Location: In person

📌 Back Office Executive – Data Verification & Processing (International Process) (India)
🏢 Reflective Customer Solutions
📍 India