Job Title: Branch Manager
Location: Delhi, India
Job Type: Full-Time | On-Site
Department: Operations & Management
Salary: Competitive, based on experience
Reporting To: Senior Management / Head Office – Canada

Key Responsibilities

1. Branch Operations Management

- Oversee the daily operations of the Delhi branch.
- Ensure smooth and efficient functioning of all administrative and operational activities.
- Develop and implement office procedures, policies, and operational standards.
- Monitor employee productivity, attendance, performance, and daily reporting.
- Ensure the branch meets its operational targets and business objectives.

2. Team Leadership and Staff Management

- Supervise, train, and support branch employees.
- Coordinate recruitment, onboarding, and training of new staff.
- Assign daily responsibilities and monitor task completion.
- Conduct performance evaluations and provide constructive feedback.
- Maintain a professional, disciplined, and productive work environment.

3. Client Relationship Management

- Oversee client inquiries, consultations, appointment scheduling, and follow-ups.
- Ensure clients receive professional and timely communication.
- Coordinate consultation appointments with authorized Canadian immigration professionals.
- Address client concerns and escalate complex matters to senior management.
- Maintain high standards of customer satisfaction and confidentiality.

4. Business Development and Lead Management

- Develop strategies to increase brand awareness and generate new business opportunities.
- Oversee incoming leads from advertisements, social media, referrals, and marketing campaigns.
- Monitor lead conversion rates and follow-up activities.
- Identify potential business partnerships and expansion opportunities.
- Work toward monthly and quarterly business development targets.

5.



Coordination with Canadian Head Office

- Maintain regular communication with senior management in Canada.
- Coordinate client appointments with designated RCICs.
- Submit daily, weekly, and monthly branch performance reports.
- Implement company policies and instructions from head office.
- Ensure effective communication between the Delhi branch and Canadian operations.

6. Marketing and Promotional Activities

- Coordinate local marketing initiatives and promotional campaigns.
- Work with the marketing team to improve lead generation.
- Monitor the effectiveness of advertising and outreach activities.
- Represent the company professionally at approved networking events and business meetings.

7. Administrative and Financial Oversight

- Monitor branch expenses and operational budgets.
- Maintain accurate administrative and business records.
- Coordinate office supplies, equipment, vendors, and facilities.
- Ensure invoices, receipts, and approved financial documentation are properly maintained.
- Submit financial and operational updates to management as required.

8. Compliance and Professional Standards

- Ensure branch activities follow applicable company policies and legal requirements.
- Maintain confidentiality of client and business information.
- Ensure immigration advice concerning Canadian immigration matters is provided only by appropriately authorized professionals.
- Prevent misleading advertising, unauthorized guarantees, or misrepresentation of immigration outcomes.




- Escalate compliance concerns promptly to Canadian head office.

Qualifications and Requirements

- Bachelor's degree in Business Administration, Management, Human Resources, Marketing, or a related field.
- Minimum 3–5 years of relevant experience in branch management, office operations, business development, or team leadership.
- Previous experience in immigration consultancy, education consultancy, professional services, or a related industry is preferred.
- Strong leadership, organizational, and problem-solving abilities.
- Excellent written and verbal communication skills in English and Hindi.
- Experience managing teams, client relationships, and operational targets.
- Proficiency in Microsoft Office, Google Workspace, CRM systems, and reporting tools.
- Ability to coordinate with an international management team.
- Strong understanding of skilled ethics, confidentiality, and customer service.

Key Performance Indicators (KPIs)

Performance will be assessed based on:

- Overall branch operational efficiency.
- Employee productivity and team performance.
- Client satisfaction and timely follow-ups.
- Lead management and qualified lead conversion.
- Achievement of approved business development targets.
- Accuracy and timeliness of management reports.
- Adherence to company policies and compliance requirements.

What We Offer

- Opportunity to lead and develop a growing international branch.
- Professional working environment.
- Direct coordination with Canadian senior management.
- Career growth and leadership development opportunities.
- Competitive compensation based on qualifications and experience.
- Opportunity to contribute to the company's international expansion.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Branch Manager (Delhi)
🏢 Walshken Immigration Services
📍 Delhi