Customer Service Manager – Job Description

Position: Customer Service Manager
Industry: Freight Forwarding / Logistics

Key Responsibilities:

- Manage and oversee the Customer Service team and daily activities.
- Handle customer queries, complaints, and service-related issues.
- Coordinate with Sales, Pricing, Documentation, and Operations teams.
- Ensure timely follow-up and response to customer requirements.
- Monitor customer bookings, shipments, and service updates.
- Maintain solid relationships with existing customers.
- Ensure accurate and timely communication with customers and internal teams.
- Monitor team performance, KRA/KPI achievement, and service quality.
- Resolve escalated customer issues effectively.
- Prepare and monitor customer service reports and operational updates.
- Ensure smooth coordination and customer satisfaction throughout the shipment process.

Pay: ₹45,000.00 - ₹60,000.00 per month

Benefits:

- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Service Manager (Kozhikode)
🏢 SKY OCEAN SHIPPING
📍 Kozhikode