Operational Management
• Coordinate end-to-end import and export operations, ensuring timely shipment execution and delivery.
• Monitor shipment milestones, documentation, customs clearance and pending activities.
• Resolve operational issues and ensure adherence to customer SOPs and SLAs. Customer Management
• Address customer queries and operational escalations within agreed timelines.
• Maintain service quality through effective communication and timely resolution of issues. Cost & Performance Management
• Monitor operational costs, productivity and resource utilization.
• Ensure timely job closure, billing coordination and cost control. Vendor Management
• Coordinate with shipping lines, airlines, transporters,



CHAs and other service providers.
• Monitor vendor performance and resolve service-related issues. Compliance & Process Management
• Ensure compliance with company policies, customer SOPs and regulatory requirements.
• Maintain accurate documentation and drive process improvements. Cross-functional Coordination
• Coordinate with Sales, Finance, Customer Service and overseas offices for seamless operations.
• Support customer onboarding, business handovers and operational feasibility assessments.

📌 Assistant Manager (India)
🏢 we one
📍 India