Location:
Hyderabad, India

Experience:
14+ Years Role Overview We are looking for experienced Agile Software Engineer to design, develop, and support scalable cloud-based contact center solutions. The role focuses on Amazon Connect, AWS services, CI/CD automation, omnichannel customer experiences, and AI-enabled contact center capabilities.

Key Responsibilities
• Develop and maintain Amazon Connect solutions using Contact Flow Designer, AWS Lambda, and DynamoDB.
• Build IVR/contact flows, routing logic, telephony integrations, and voice, chat, and email capabilities.
• Support contact center migration and modernization initiatives.
• Design integrations between contact center platforms and enterprise systems.
• Develop APIs, microservices, and serverless solutions using AWS services.
• Apply AI tools to improve development productivity, testing, refactoring, and documentation.
• Contribute to AI-enabled customer experience capabilities, including intelligent routing and automation.
• Collaborate with Product Owners and Agile teams to refine user stories and deliver production-ready software.




• Develop automated unit and integration tests, conduct code reviews, and troubleshoot production issues. Required Skills & Experience
• 14+ years of overall software engineering experience.
• Hands-on experience with Amazon Connect or similar CCaaS platforms such as Genesys Cloud, NICE, or Five9.
• Knowledge of IVR/contact flows, routing logic, telephony integrations, and omnichannel customer experience solutions.
• Experience with AWS IAM, Lambda, API Gateway, DynamoDB, S3, and RDS.
• Experience with Jenkins, AWS CodePipeline, Git, and CI/CD automation.
• Familiarity with Agile methodologies, including Scrum or Kanban, and tools such as Jira or Rally.
• Strong analytical, problem-solving, communication, and collaboration skills. Positive to Have: AI development tools, Kafka, SNS/SQS, CloudWatch, Splunk, Terraform, CloudFormation, AWS certifications, and large-scale cloud or contact center transformation experience. Apply Now: [email protected]

📌 Agile Software Engineer – Contact Center (Hyderabad)
🏢 D4 Insight
📍 Hyderabad