Location: Hyderabad, India

Experience: 14+ Years

Role Overview

We are looking for experienced Agile Software Engineer to design, develop, and support scalable cloud-based contact center solutions. The role focuses on Amazon Connect, AWS services, CI/CD automation, omnichannel customer experiences, and AI-enabled contact center capabilities.

Key Responsibilities

- Develop and maintain Amazon Connect solutions using Contact Flow Designer, AWS Lambda, and DynamoDB.
- Build IVR/contact flows, routing logic, telephony integrations, and voice, chat, and email capabilities.
- Support contact center migration and modernization initiatives.
- Design integrations between contact center platforms and enterprise systems.
- Develop APIs, microservices, and serverless solutions using AWS services.
- Apply AI tools to improve development productivity, testing, refactoring, and documentation.
- Contribute to AI-enabled customer experience capabilities, including intelligent routing and automation.
- Collaborate with Product Owners and Agile teams to refine user stories and deliver production-ready software.




- Develop automated unit and integration tests, conduct code reviews, and troubleshoot production issues.

Required Skills & Experience

- 14+ years of overall software engineering experience.
- Hands-on experience with Amazon Connect or similar CCaaS platforms such as Genesys Cloud, NICE, or Five9.
- Knowledge of IVR/contact flows, routing logic, telephony integrations, and omnichannel customer experience solutions.
- Experience with AWS IAM, Lambda, API Gateway, DynamoDB, S3, and RDS.
- Experience with Jenkins, AWS CodePipeline, Git, and CI/CD automation.
- Familiarity with Agile methodologies, including Scrum or Kanban, and tools such as Jira or Rally.
- Strong analytical, problem-solving, communication, and collaboration skills.

Valuable to Have: AI development tools, Kafka, SNS/SQS, CloudWatch, Splunk, Terraform, CloudFormation, AWS certifications, and large-scale cloud or contact center transformation experience. Apply Now: [email protected]

📌 Agile Software Engineer – Contact Center (Amazon Connect) (Hyderabad)
🏢 D4 Insight
📍 Hyderabad