Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : IBM System i (AS/400) RPG IV

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.




- Coordinate with stakeholders to prioritize and address system issues effectively.
- Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
- Ensure documentation of incidents and resolutions to support knowledge sharing and continuous improvement.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in IBM System i (AS/400) RPG IV.
- Solid analytical skills to diagnose and troubleshoot complex software issues within business-critical systems.
- Experience in maintaining and supporting legacy systems with a focus on stability and performance.
- Ability to work collaboratively with cross-functional teams to implement effective solutions.
- Familiarity with system monitoring tools and incident management processes.
- Excellent communication skills to clearly convey technical information to diverse audiences.

Additional Information
- The candidate should have minimum 5 years of experience in IBM System i (AS/400) RPG IV.
- This position is based at our Kolkata office.
- A 15 years full time education is required.

📌 Application Support Engineer (Kolkata)
🏢 Accenture in India
📍 Kolkata