? Open Positions:

1. Customer Support Specialist – E-commerce
2. International Customer Support Executive

? Location: Bangalore (Work from Office) ? Experience: 1+ years in customer support; e-commerce or international voice process experience is preferred.

? Salary: ₹3 LPA – ₹4 LPA, depending on the role.

? Key Responsibilities

? Customer Support Specialist – E-commerce

- Handle customer queries via phone, email, chat, and social media.
- Resolve issues related to orders, shipping, returns, refunds, and product information.
- Manage order tracking, cancellations, exchanges, and refunds.
- Coordinate with internal teams to ensure customer satisfaction and timely issue resolution.

? International Customer Support Executive

- Handle inbound and outbound calls, emails, and chats for international customers.
- Manage the complete order lifecycle, including confirmation, dispatch, tracking, returns, and refunds.
- Follow up with customers regarding orders, deliveries, and pending issues.
- Coordinate with internal teams and maintain accurate order trackers and daily MIS reports.

📌 Customer Support Specialist ( Domestic and International ) (Bengaluru)
🏢 Koskii
📍 Bengaluru