Overview: TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers. Job Title: Account Associate I
Location: Chennai
Job Type: Contract
Duration: 3 Months
Work Type: Onsite Job Description:
The Top Key Responsibilities:

- You will be responsible for delivering the assigned campaigns on time with the right quality.
- You will also be responsible to learn and adapt to the new features and changes in the processes and following the SOP while creating campaigns. In this role, you will also be responsible for updating the workflow tools and trackers to keep track of daily tasks.
- This role will need flexibility to work on rotational shifts as per business requirements.

Operations:

- Fulfills objectives and KPI criteria for business,



such as SLA, productivity, and quality targets
- Alerts managers/SMEs on problems or concerns in a proactive manner
- Meets the daily goals on tasks allocated

Quality and Process Excellence:

- Expected to work on resolving customer facing trouble ticketing process with 100% SLA and quality.
- Comply with SOP or manager's directions and make sure that tasks meet quality standards.
- Associates have to spot/catch errors in the SOP content and expected to reach out to their respective Subject matter experts for correcting the SOP.
- Contributing towards process enhancement by offering automation ideas/Kaizens. Goal is to complete at least 1 Kaizen/ 4 JDIs in a year.
- Willing to be a part of deep dive to provide inputs to SMEs while doing root cause analysis

TekWissen Group is an equal chance employer supporting workforce diversity.

📌 Account Associate I (Chennai)
🏢 Tekwissen India
📍 Chennai