Overview: TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers. Job Title: Program Manager II
Location: Chennai
Job Type: Contract
Duration: 3 Months
Work Type: Onsite Job Description: Quality Auditor Program Manager (L4)

- As a Quality Auditor (QA) Program Manager for Global Shared Services (GSS), you will support quality assurance initiatives for digital publishing campaigns within the team.
- You will manage straightforward QA projects tied to existing programs, collaborate with peers across teams, track project-level metrics, and execute quality processes within well-defined procedures - from asset creation support through campaign deployment and post-launch follow-through.
- The ideal candidate is a quality-focused tactical executor who works effectively within defined procedures in rapid-paced digital publishing environments.
- Key strengths include clear communication, the ability to collaborate with peers and partners, hands-on execution of QA processes, and a track record of creating and sharing process improvements.
- You will track project-level metrics, contribute to quality reporting, and present project updates to leadership up to L7, while maintaining reliable day-to-day operations and contributing to team knowledge sharing.

Key Role Responsibilities:

- Manage straightforward QA projects related to existing programs, supporting quality initiatives across the team within known lines of business (LOBs).
- Execute quality assurance audit processes and sampling methods within established frameworks, ensuring compliance with team quality standards.




- Track and report project-level metrics (Internal QA Score, External QA Score, QC Sampling Rate) and ensure measures of success are clearly in place for each project.
- Collaborate with peers across teams to ensure quality alignment, manage project-level dependencies, and support team-level coordination.
- Create, develop, and maintain standard operating procedures, documentation, and quality resources, incorporating relevant sources of information.
- Identify roadblocks and project-level risks; drive resolution through available channels or escalate promptly to appropriate owners.
- Apply project management best practices to make the team and process area more efficient within defined procedures and timelines.
- Create and share process improvements and operational procedures within the team; contribute to procedure standardization and adoption of best practices.
- Support existing QA frameworks for each LOB, including sampling strategies, tech configuration and feature verification, and compliance regulation processes.
- Communicate project status clearly and concisely; provide updates to peers, managers, and partners; trusted to present quality performance and project updates to leaders up to L7.
- Document quality issues, contribute to root cause analysis (RCAs), and support quality reporting; learning to write WBR/MBR content and project narratives.
- May train new team members joining the team and actively support knowledge sharing activities within the group.

Basic Qualifications:





- Bachelor's degree or equivalent practical experience.
- 2+ years of relevant experience in quality assurance, quality programs, or a related operational area.
- Experience executing quality assurance processes and audit methodologies.
- Understanding digital asset management systems and publishing workflows.
- Experience with project management tools and methodologies (Salesforce, Asana, etc.).
- Strong analytical and problem-solving skills with the ability to use data to support decisions.
- Clear and concise verbal and written communication skills.
- Demonstrated ability to collaborate effectively with peers and partners within a team environment.
- Experience creating and maintaining process documentation, including SOPs and quality procedures.
- Ability to manage multiple priorities and make practical trade-offs between time and available resources.

Preferred Qualifications

- Bachelor's or higher degree in a relevant field (Program Management, Program Graphic Design, Visual Design, Advertising, Digital Media, Computer Science) or equivalent proven experience.
- Experience in marketing, campaign management, or digital publishing environments.
- Familiarity with quality management methodologies (Six Sigma, Lean, or similar).
- Experience in the entertainment or streaming industry.
- Background in data analytics and quality reporting; experience building or contributing to quality dashboards.
- Familiarity with digital advertising platforms (e.g., Google Ads, social media platforms).
- Track record of creating process improvements with measurable impact at the team level.
- Experience training or onboarding new team members and facilitating knowledge-sharing activities.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

📌 Program Manager II (Chennai)
🏢 Tekwissen India
📍 Chennai