Description

Job Track Description:

- Must have good knowledge in working on MS office applications.
- Primary role of Cash app/Billing/Collections for global customers

- Reporting actual Billing/Cash Applications Collections against monthly targets
- Quality review of Cash Application/Billing process
- Follow up through mails and calls
- Escalation of issues to Stake holders.

- Should be able to solve & help customers and business teams in case of queries related to their invoices

- Research and analyse the disputes/deductions in ERP

- Follow-up with various departments to get supporting documents/info for dispute/deductions resolution

- Ability to monitor and maintain assigned accounts for receivable reaching prescribed collection status and do so in a timely efficient manner

- Investigate and escalate if necessary, customer claims of improper billing, billing disputes, other responsible parties, etc.,





- Deliver quality customer service by researching and responding to all internal/external stake-holders inquiries quickly, effectively and professionally

- Excellent written & verbal communication,

- Should have a valuable attitude to learn and be committed

- Exposure in SAP/S4HANA will be added plus point

Essential Requirement:

- Commerce and accounting background

- Ability to analyse the past due receivables

- 1-2 Years of experience mainly in BPO.

- Valuable Oral and Written communication skills

- Experience in follow up through mails and calls
- Worked on Billing/Cash App/Collections
- AR process knowledge (Preferably End to End)

- Experience in Excel as well as PowerPoint presentation.

- Should be willing to work in shifts

Valuable to have:

- SAP experience

- Operations review with client and management

📌 Accounting Services Associate II (Bengaluru)
🏢 Conduent
📍 Bengaluru