30 Oct
|
Vidal Health Insurance TPA
|
India
30 Oct
Vidal Health Insurance TPA
India
Lead and manage the Customer Acquisition team to achieve daily, weekly, and monthly targets.
- Drive customer acquisition through outbound calls, lead follow-ups, and customer engagement activities.
- Monitor team performance, call quality, productivity, and conversion rates.
- Guide team members on customer handling, product knowledge, and effective communication.
- Handle customer queries, escalations, and complex cases when required.
- Prepare daily and monthly performance reports and share updates with management.
- Ensure accurate customer information, proper documentation, and timely follow-ups.
- Coordinate with internal teams to ensure smooth customer onboarding and service delivery.
- Conduct team briefings, coaching sessions, and performance reviews.
- Ensure compliance with company policies, customer confidentiality, and applicable health insurance processes.
📌 Tl Kochi (India)
🏢 Vidal Health Insurance TPA
📍 India