30 Oct
|
Protium
|
Mumbai
Job Description
Key Responsibilities
• Loan & Document Processing: Verify customer KYC, credit files, and loan application documents before final approval or disbursement.
• Payment & Disbursement Operations: Process customer disbursements, track payment receipts, and reconcile accounts daily.
• Branch & Stakeholder Coordination: Resolve branch queries regarding loan products, process flows (such as ALAP or APCL), and customer escalations via phone and email.
• Data & Lead Management: Maintain central customer databases, handle digital lead management, and track critical operational metrics.
• Compliance & Reporting: Ensure adherence to RBI guidelines, internal credit policies, and audit requirements while generating daily/weekly MIS reports.
• Collections Support: Monitor overdue accounts, track payment follow-ups, and coordinate with field or tele-calling teams.
Key Responsibilities:
📌 Central (Mumbai)
🏢 Protium
📍 Mumbai