Description

The Order Entry Specialist will be responsible for processing and managing customer orders/quotes/RMA/Status, ensuring accuracy, timeliness, and customer satisfaction.

The ideal candidate should have strong organizational skills, excellent communication abilities, and a commitment to delivering high-quality service to our customers.

Responsibilities

Order Processing and Management:

- - Monitor daily order management activities to ensure accuracy and efficiency.
- Ensure customer orders are entered, validated, and processed within agreed timelines.
- Review and approve exception orders when required.
- Manage order backlogs and workload distribution across the team.
- Ensure adherence to standard operating procedures (SOPs).

1- Process incoming customer orders accurately and efficiently using order management systems.

2- Review orders for completeness, accuracy, and compliance with company policies and procedures.

3- Communicate order status, shipment details and delivery updates to customers in a timely manner.

4- Resolve order discrepancies, pricing issues, and delivery delays in collaboration with relevant team.

5- Maintain accurate records of customer orders and transactions.

6- Respond promptly to customer inquiries and provide exceptional service and support.





7- Identify opportunities for process improvements and efficiencies in order management workflows.

8- Adhere to established service level agreements (SLAs) and performance metrics for order processing and fulfillment.

9- Responsible for end-to-end Quotes, Order processing, Order Rejections and Status.

Team Management and LeaderShip:

- Lead, coach, and develop Order Management Specialists.
- Conduct regular team meetings and performance reviews.
- Set individual and team objectives aligned with business goals.
- Provide guidance on complex order-related issues.
- Identify training needs and support employee development.
- Foster a positive, team-oriented, and customer-focused work environment.
- - Order Entry Accuracy (%)
- SLA Adherence (%)
- On-Time Order Processing (%)
- Backlog Aging
- Productivity per FTE
- Customer Satisfaction Score (CSAT)
- First-Time Right Processing (%)
- Escalation Resolution Time
- Employee Engagement Score
- Team Attrition Rate

Qualifications

1- Graduate

2- Candidate should have excellent communication skills.

3- Basic Computer Knowledge and Knowledge of MS Excel.

4- Should have experience in using Oracle and CRM (Not applicable for freshers).

5- Should be comfortable working in night shift (US Shift).

6- Should not have issues working from office, No WFH.

📌 Non Voice - Data Entry (Pune)
🏢 Zensar Technologies
📍 Pune