Job Description

We're looking for an experienced and dynamic Front Office Manager to join our hospitality team at Novotel & Ibis Chennai Sipcot. As a key member of our management team, you will oversee the daily operations of our front office and housekeeping departments across our dual-brand properties, ensuring exceptional guest experiences and operational excellence. In this role, you'll lead a dedicated team, drive customer satisfaction initiatives, and maintain the highest standards of service quality across all guest-facing operations while upholding the distinct brand standards of both Novotel and Ibis.

- Manage and optimize the performance of front office and housekeeping teams across both properties to achieve departmental goals and service standards aligned with Accor brand guidelines
- Develop and implement strategies to enhance guest satisfaction, loyalty, and positive reviews specific to the Chennai market and SIPCOT business clientele
- Supervise room inventory management, occupancy tracking, and housekeeping operations to ensure efficiency, accuracy, and compliance with dual-brand operational requirements
- Ensure compliance with hotel policies, procedures, Accor standards, and industry regulations across all areas of responsibility
- Analyze financial reports,



manage departmental budgets, and identify cost-saving opportunities without compromising service quality or brand positioning
- Collaborate with other department heads and cross-property teams to streamline hotel operations and resolve interdepartmental challenges
- Implement and monitor quality control systems to maintain consistent service excellence throughout the rooms division and ensure brand consistency
- Train, mentor, and develop staff members to build a high-performing team and foster a supportive work workplace that reflects our hospitality values
- Address guest complaints and concerns promptly and professionally, turning challenges into opportunities to exceed expectations and strengthen brand reputation
- Stay current with hospitality industry trends and best practices, implementing innovative solutions to enhance operations within the Chennai market context
- Schedule staff efficiently while accommodating operational needs, local labor considerations, and maintaining work-life balance for team members
- Conduct regular performance reviews and provide constructive feedback to support staff growth, development, and career progression

📌 Front Office Manager (Chennai)
🏢 AccorHotel
📍 Chennai