Customer Support Executive – Razorpay Process

Location:

On-site – [Office Location based on allocation]

Process: Razorpay

Employment Type:

Full-time

Shift & Working Days:

Shift: 8 AM – 8 PM (Any 9 hours)

6 working days with 1 rotational weekly off

Experience Required:

Freshers & Experienced candidates welcome

1+ year relevant experience preferred for higher CTC

Educational Qualification:

12th Pass / Graduate (Any Stream)

Required Skills & Competencies:

Excellent verbal and written communication in English & Hindi

Strong customer handling and problem-solving abilities

Basic computer literacy (MS Office, typing, navigation, CRM tools)

Ability to multitask in a high-volume workplace

Interpersonal skills and professional attitude

Nice-to-Have Skills:

Experience in fintech or BPO customer support

Familiarity with payment platforms and financial transactions

Roles & Responsibilities:





Handle inbound and outbound queries for Razorpay services

Provide clear, accurate, and timely information to customers

Maintain CRM or tracking systems with customer interactions

Escalate unresolved issues to the relevant department

Follow process guidelines and quality standards

Support the team in achieving daily and weekly targets

Ensure compliance with company policies and KYC norms

Hiring Need:

Immediate

- Experience

0 - 3 Years

- No. of Openings

50

- Education

12th Pass

- Role

Customer Support Executive

- Industry Type

Call Centre / BPO / ITES / LPO

- Gender

[ Male / Female ]

- Job Country

India

- Type of Job

Full Time

- Work Location Type

Work from Office

- Walk-in interview location

AKR Infinity, 3rd Floor, Sy No. 113, Hosur Rd, Krishna Reddy Industrial Area, 7th Mile, Muneshwara N

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