Hiring : Service Desk Executive
Thoughtsol Infotech Ltd. is looking for a skilled and customer-focused Service Desk Executive to join our IT support team. If you have experience in IT support, troubleshooting, and ticketing tools, this is a excellent prospect to grow your career.

Location: Noida
Experience: 1–3 Years

Responsibilities:
Provide first-line IT support for hardware, software, and peripherals
Log, track, and resolve issues via phone, email, chat, and web portal
Manage incidents using helpdesk tools (ManageEngine, ServiceNow, Jira)
Troubleshoot issues in Windows workplace and Office 365
Handle ticket categorization and prioritization
Escalate unresolved issues to L2/L3 teams




Ensure timely resolution and excellent user support
Maintain proper documentation and records

Skills Required:
Experience with ticketing tools (ManageEngine, ServiceNow, Jira)
Knowledge of Outlook, Microsoft Teams, Office 365
Basic understanding of Windows troubleshooting
Strong communication and problem-solving skills

Qualification:
Bachelor’s degree in Computer Science / IT or related field

Job Types: Full-time, Permanent

Pay: ₹200,000.00 - ₹250,000.00 per year

Benefits:
Provident Fund

Work Location: In person

📌 Service Desk Executive Noida
🏢 Thoughtsol Infotech
📍 Noida