To manage and facilitate the complete student admission process by responding to prospective parent enquiries, providing accurate information about the school's curriculum and programmes, conducting parent counselling, coordinating campus visits, ensuring systematic follow-ups and supporting the achievement of the school's admission targets.

The role requires excellent communication, interpersonal, organisational and counselling skills, along with a strong focus on parent engagement and admission conversion.

Key Roles and Responsibilities

A. Admission Enquiry Management

- Handle admission enquiries received through telephone, email, website, walk-ins and other communication channels.
- Respond to prospective parents promptly and professionally.
- Understand parents' requirements regarding grade, curriculum, location and expectations.
- Record and update all enquiries in the school's admission CRM / ERP.
- Ensure that no enquiry is missed or left unattended.

B. Parent Counselling and Guidance

- Explain the school's educational philosophy, curriculum, academic programmes and teaching methodologies.
- Provide information about CBSE, Cambridge (CIE), IB and other programmes offered by the school, as applicable.
- Explain school facilities, extracurricular activities, student support services and other relevant features.
- Understand parents' expectations and guide them appropriately.
- Address parent queries confidently, accurately and professionally.

C. Campus Visits and School Presentations

- Welcome prospective parents and provide a professional introduction to the school.
- Coordinate and conduct campus tours.
- Present the school's infrastructure, academic facilities and extracurricular offerings effectively.
- Arrange interactions with Principals, Academic Coordinators and other relevant personnel.
- Ensure a positive and welcoming experience for every visiting family.

D. Enquiry Follow-up and Admission Conversion

- Maintain regular follow-up with prospective parents through calls,



emails and approved communication channels.
- Track the status of enquiries and identify potential admissions.
- Follow up with parents after campus visits, assessments and admission interactions.
- Understand reasons for delayed decisions or non-conversion and maintain appropriate records.
- Work towards achieving assigned admission targets and improving enquiry-to-admission conversion.

E. Admission Process and Documentation

- Guide parents through the admission application and registration process.
- Share application forms and the required document checklist.
- Coordinate the collection and verification of admission documents.
- Monitor pending applications and incomplete documentation.
- Ensure accurate data entry and timely updating of admission records in the ERP / CRM.
- Coordinate with the concerned departments for completion of admission formalities.

. EDUCATIONAL QUALIFICATIONS:

- Graduate in any discipline; preferably in Business Administration, Marketing, Communications or a related field.
- 2–5 years of experience in admissions, educational counselling, customer relationship management or a similar role.
- Experience in an international school or reputed educational institution will be an advantage.
- Fluency in English is essential; knowledge of Hindi and Telugu will be an added advantage.
- Good computer proficiency, particularly MS Office, Excel, email and CRM / ERP systems.

Essential Skills and Competencies

- Excellent verbal and written communication skills.
- Strong parent counselling and interpersonal skills.
- Ability to present the school's educational offerings confidently.
- Good follow-up, persuasion and admission conversion skills.
- Robust coordination and organisational abilities.
- Customer-focused approach and problem-solving skills.
- Professional grooming, positive attitude and presentation.
- Ability to manage multiple enquiries and work under admission deadlines.
- Accuracy in documentation and reporting.

Pay: ₹55,000.00 - ₹65,000.00 per month

Work Location: In person

📌 Admission Counselor (India)
🏢 Birla Open Minds International School, kOLLUR
📍 India