Company: Mind & Matter Marketing Solutions Pvt. Ltd.
Location: Kolkata, West Bengal
Department: Brand Management / Account Management
Experience: 3+ Years
Employment Type: Full time

Mind & Matter is looking for an experienced and proactive Client Servicing Executive with a minimum of 3 years of experience in an advertising or creative agency.

The candidate will be responsible for managing client accounts, understanding brand and business requirements, and overseeing the execution of advertising and marketing campaigns. The role requires close coordination with internal Creative, Content, Digital Marketing, Media, and Production teams to ensure that client expectations are translated into effective campaigns and delivered within agreed timelines.

The ideal candidate should have strong account management skills, excellent communication abilities, and the confidence to independently handle client relationships and multiple projects.

Key Responsibilities:

1. Client Relationship & Account Management

- Manage day-to-day communication and relationships with assigned clients, acting as their primary point of contact.
- Understand client requirements, brand objectives, target audiences, and marketing expectations.
- Handle client queries, feedback, and revisions while ensuring timely follow-ups and effective resolution.

2. Campaign Planning & Execution

- Translate client requirements into transparent creative and campaign briefs.
- Coordinate with Creative, Copywriting, Digital Marketing, Media, and Production teams for campaign planning and execution.
- Oversee integrated advertising campaigns across digital, print, electronic, and outdoor media.
- Ensure campaign deliverables meet client expectations, approved briefs, and brand guidelines.





3. Project & Timeline Management

- Prepare work orders, project schedules, campaign timelines, and delivery plans.
- Monitor project progress and ensure timely completion of deliverables.
- Manage multiple client projects simultaneously while maintaining quality and adherence to deadlines.

4. Creative & Strategic Coordination

- Participate in brainstorming sessions, campaign ideation, and brand communication planning.
- Assist in preparing client presentations, campaign proposals, and pitch documents.
- Conduct competitor analysis and market research to support campaign development and strategic recommendations.

5. Quality & Commercial Coordination

- Review creative deliverables for accuracy, quality, and brand consistency before client presentation.
- Coordinate client feedback and ensure appropriate implementation of revisions.
- Assist with campaign cost estimates, quotations, work orders, invoicing coordination, and client payment follow-ups.

Qualifications & Requirements:

- Experience: Minimum 3 years of experience in Client Servicing / Account Management within an advertising, creative, or integrated marketing agency. Prior experience in handling client accounts and managing advertising campaigns is mandatory.
- Education: Bachelor's degree in Mass Communication, Media Science, Advertising, Marketing,



or a related discipline.
- Industry Knowledge: Good understanding of advertising agency operations, integrated marketing campaigns, digital and traditional media, and the Kolkata / Eastern India market.
- Communication Skills: Excellent verbal and written communication skills in English and Bengali. Hindi proficiency will be an added advantage.
- Technical Skills: Proficiency in MS Office, particularly PowerPoint, Excel, and Word. Familiarity with project management tools such as Asana, Trello, or similar platforms will be preferred.
- Core Competencies: Strong client relationship management, presentation, negotiation, problem-solving, multitasking, and coordination skills.
- Work Approach: Ability to independently manage client accounts, take ownership of projects, handle competing priorities, and deliver results within tight deadlines.

What We Are Looking For:

A candidate who understands advertising agency workflows, can independently manage client expectations, and effectively bridges the gap between client requirements and creative execution. The ability to take ownership, communicate proactively, and ensure smooth project delivery is essential.

Pay: ₹15,000.00 - ₹35,000.00 per month

Application Question(s):

- How many years of experience you have in Client Servicing / Account Management in an Advertising, Creative, or Digital Marketing Agency?
- Have you independently handled client accounts and coordinated end-to-end advertising or marketing campaign execution with internal creative and digital teams?
- Are you proficient in communicating with clients in both English and Bengali (verbal and written)?

Work Location: In person

📌 Client Servicing Executive (India)
🏢 Mind and Matter
📍 India