Product Execution & Delivery

- Translate product vision and high-level requirements into detailed user stories, acceptance criteria, and sprint backlogs.

- Work with engineering teams to ensure clarity, feasibility, and timely delivery of product increments.

- Manage the SMS product backlog, ensuring it is well-prioritized, refined, and aligned with business outcomes.

- Participate in sprint planning, reviews, and retrospectives to ensure continuous alignment between technical teams and product goals.

- Validate deliverables against business and technical acceptance criteria to ensure high-quality releases.

Stakeholder Collaboration

- Serve as the day-to-day point of contact between engineering, QA, and cross-functional business teams.

- Collaborate closely with the Product Manager to communicate progress, risks, and dependencies.

- Support pre-sales and operations teams with product knowledge and technical clarifications when needed.

- Ensure customer, carrier, and partner feedback is incorporated into product iterations.

Market & Technical Understanding

- Develop a solid understanding of SMS standards, GSMA specifications, and carrier-level integrations.

- Stay informed about SMS trends, API developments, and platform capabilities to support informed product decisions.

- Contribute to use case validation and functional design to ensure product-market fit.

Data & Continuous Improvement

- Monitor product performance metrics post-launch (e.g., delivery success rates, engagement, adoption).

- Identify opportunities to improve user experience, efficiency,



or technical reliability.

- Support documentation, release notes, and internal enablement material for SMS product updates.

Qualifications

- 8-11 years of experience as a Product Owner, Business Analyst, or Technical Product Lead, ideally within CPaaS, telecom, or messaging platforms.

- Strong familiarity with RCS, SMS, or other messaging APIs.

- Experience working in Agile/Scrum environments, with hands-on backlog and sprint management.

- Excellent ability to translate complex requirements into clear, testable user stories.

- Solid communication and collaboration skills across technical and business teams.

- Analytical mindset with a focus on product quality, delivery, and customer impact.

- Bachelor's degree in engineering, computer science, or related field; Agile certification (CSPO, PSPO) preferred.

Preferred Attributes

- Experience collaborating with mobile operators, OEMs, or messaging aggregators.

- Familiarity with API-first development, Postman collections, and JSON workflows.

- Robust attention to detail, organization, and proactive ownership mindset.

- Interest in emerging communication technologies and their business applications.

Success in This Role Looks Like

- The SMS product backlog is always clear, prioritized, and ready for execution.

- Sprint deliverables consistently align with product vision and market expectations.

- Engineering teams have clarity and support to execute efficiently.

- High-quality, timely releases that drive adoption and customer satisfaction.

📌 Sr.Manager - Customer Interaction Suite (Pune)
🏢 Tata Communications
📍 Pune