Job Summary

- Responsible for monitoring the daily proactive/reactive incident.
- Responsible for the fault isolation Resolution.
- Timely resolution of daily reported incident.
- Coordination with filed support/RBS team to address underlay issues of different ISP links.
- Timely escalation to internal/external teams to ensure early restoration.
- Working in 24*7 shift environment
- Sharing daily incident tracker.
- Ensure effective and effective technical customer service as per SLAs.
- Proactive Monitoring of network alarms/ Alerts.
- Maximizing network performance through ongoing monitoring and ensuring the closure of Ticket in CRM/SNOW.
- Co-ordination with NOC team for raising technical case.
- Supporting for scheduled Activities on network element.
- Reporting network status to key stake holders.
- Timely handoff (escalation) of cases.
- Working on Trouble Tickets, maintaining KPI and SLA of network (Preferred).
- On time escalations need to be followed,



after following proper escalation hierarchy/matrix, for current ongoing network issues.
- Should have hands on experience in basic Internet, MS Office: MS Excel, Word, Access, Ppt. (In Excel knowledge of : like If, Pivot, Sum, Removing Duplicates etc. )
- Knowledge in basics of Transmission, Multiplexers, Demultiplexers, Optical fiber, Patch Cords, BB fiber network, RF, BTS, BSC, MSC, HUB, POP location, Access Part, Dark fiber, Fiber pairs, OTDR preferred.
- Should be able to handle phone calls coming from field operations customer team, should be able to call to field operations and customer team
- Should be able to have good co-ordination with Cross functional teams, within organization (Internally and Externally).
- Should have good Networking knowledge (Router, Switches, Routing protocols, STP, BGP, OSPF, LAG, Switch links, Aggregator Etc.)

📌 Engineer - Access Supplier Operations, Technical Support Center (Pune)
🏢 Tata Communications
📍 Pune