30 Oct
|
Blue Star
|
Pune
Roles and Responsibility
- Handle ESA and track performance metrics to ensure high-quality service delivery.
- Meet stakeholders and provide regular updates on service delivery progress.
- Manage NAMO customer service and resolve issues promptly.
- Coordinate with internal teams to ensure seamless service delivery.
- Develop and implement process improvements to enhance service quality.
- Collaborate with cross-functional teams to achieve business objectives.
Job Requirements
- Minimum 2 years of experience in a related field, preferably in service delivery or customer handling.
- Strong knowledge of HVAC services, customer handling, and part management.
- Excellent communication and interpersonal skills.
- Ability to work in a quick-paced environment and meet deadlines.
- Strong analytical and problem-solving skills.
- Experience in escalation handling and conflict resolution is an added advantage.
📌 Service Delivery Professional (Pune)
🏢 Blue Star
📍 Pune