- Provide exceptional customer support to clients through phone, email, or chat regarding OTC (Over-the-Counter) products.
- Process orders, resolve issues, and answer questions related to product availability, pricing, and returns/exchanges.
- Maintain accurate records of client interactions using CRM software for tracking purposes.
- Collaborate with internal teams to resolve complex issues that require escalation.
Job Requirements :
- 0-3 years of experience in a similar role within the pharmaceutical industry.
- Robust communication skills with excellent spoken English proficiency.
- Basic knowledge of finance and accounting principles is an asset.
📌 Associate Specialist (OTC) (Pune)
🏢 XPO INDIA SHARED SERVICES
📍 Pune
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