- Handle customer inquiries and resolve issues via phone calls, emails, or chats in a timely and professional manner.
- Process transactions, answer questions, and provide product information to customers while maintaining accuracy and efficiency.
- Collaborate with team members to achieve daily targets and meet performance metrics such as quality scores.
- Escalate complex issues to senior agents or supervisors when necessary.
Job Requirements :
- 2-6 years of experience in an international BPO workplace handling international processes (US process).
- Strong communication skills for effective interaction with clients from diverse backgrounds.
- Ability to work on multiple tasks simultaneously while maintaining attention to detail and meeting deadlines.
📌 Contact Centre (Voice Process) (Pune)
🏢 Honeybee Tech Solutions
📍 Pune
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