Job Purpose

At Bajaj Finance, we help millions of people across India manage their money. People come to us when they want to buy a current phone on EMI, when they need a personal loan for a wedding, when they want to buy insurance, or when they want to grow their savings in a Fixed Deposit. Because we have so many customers, we get thousands of questions every single day. Customers want to know their account balance. They want to change the date their EMI gets deducted. They want to know the fees for closing a loan early. In the past, to get these answers, a customer had to wait on hold to talk to a call center agent, or they had to tap through ten different screens on our mobile app. We want to change that. We want to make it as easy as sending a text message to a friend. We are building a massive, highly intelligent AI (Artificial Intelligence) platform. Think of it like a super-smart chat assistant built right into the Bajaj Finance app. We want our customers to be able to just type out their problems in plain English, Hindi, or other languages, and have the AI fix the problem instantly. If a customer types, "Hey, I need to pause my loan payment this month," the AI should understand them, check their account, and do the work in seconds. Building this is incredibly hard. It is not just a simple robot that gives canned answers. It is a smart system that has to understand human language, connect to our deep banking systems, and follow strict financial rules.

Duties and Responsibilities

Your Daily Work: The 9 Core Areas. Your job will be very hands-on. You will not just be sitting in long meetings talking about big ideas. You will be doing the real, detailed work to make this AI smart. Here are the nine specific areas you will be working on every day:





- FPR (Future Press Release) Before a single line of computer code is written, you have to know what your end goal is. We do this by writing a Future Press Release, or FPR. A press release is a news article that a company puts out when they launch a cool new product. But here, you will write this news article before we even start building. You will write it as if the product is already finished and launched to the public. You will write a catchy headline like: "Bajaj Finance Launches AI That Solves Loan Issues in 10 Seconds." You will write quotes from pretend customers talking about how much they love the feature. You will explain exactly what problem the feature solves in simple, everyday language. Why do we do thisBecause it keeps everyone focused. If the news article sounds boring or confusing, it means your idea is probably boring or confusing. Once you write a great FPR, you show it to the engineers and your bosses. When everyone reads it and says, "Wow, this sounds amazing, let's build it!"-that document becomes your team's guide.
- FAQ (Frequently Asked Questions) Along with your news article, you will write a massive list of Frequently Asked Questions (FAQ). But these are not just the normal questions a customer might ask. These are questions that anyone involved might ask. You have to put yourself in the shoes of a confused customer.



What will they ask"Is my bank data safe with this AI robot" You write the answer. You have to think like our call center agents. "Will this AI do my job wrong and make the customer angry" You write the answer. You have to think like our company lawyers. "Does this AI follow the Reserve Bank of India rules" You write the answer. The goal of this FAQ is to force you to find all the problems and risks before the engineers start building. If you cannot answer a tough question in your FAQ document, it means your plan has a hole in it, and you need to fix your plan.
- PPG (Product Program Guidelines) Because Bajaj Finance deals with people's money, we have a lot of strict rules. We cannot just give a loan to anyone. We have to charge exact fees. We have to use exact interest rates. All of these strict rules are written down in company rulebooks called Product Program Guidelines, or PPG. Every single product has a PPG. The personal loan has a PPG. The fixed deposit has a PPG. When we build the AI, the AI must follow the rules in the PPG perfectly. It cannot make a mistake. If the PPG says the late fee is 500 rupees, the AI cannot accidentally tell the customer the late fee is 400 rupees. That would cause a massive legal problem.|As a Product Manager, you will read these PPG rulebooks. You will pull out all the rules related to your project. You will work with the engineers to make sure these rules are permanently locked into the AI's brain. If the company changes a rule in the PPG next year, you are the person who makes sure the AI gets updated immediately.
- Synthetic Testing
- LLM Parameters (What We Send to the AI Brain)
- Visualisations

📌 Unit Manager - Digital Platforms and Consumer AI/Senior Unit Manager (Pune)
🏢 Bajaj Finance
📍 Pune