Role & Responsibilities International Voice Process (US Healthcare)

- Handle inbound calls with US healthcare customers, patients, providers, or insurance representatives.
- Understand customer queries and provide accurate information regarding healthcare services, insurance, claims, eligibility, benefits, and billing.
- Verify patient/member information while maintaining confidentiality and following HIPAA and company guidelines.
- Resolve customer concerns professionally and escalate complex issues to the appropriate department when required.
- Maintain clear, professional, and courteous communication with US customers.
- Accurately document every interaction, update records, and maintain call-related information in CRM systems.
- Meet defined targets for quality, productivity, Average Handling Time (AHT), attendance, and customer satisfaction.

Preferred Candidate Profile

- Graduate/12th pass or equivalent,



depending on the company's eligibility criteria.
- Excellent spoken English with good pronunciation, grammar, fluency, and comprehension.
- Robust listening and interpersonal skills.
- Comfortable and confident in communicating with US Customers over the phone .
- Prior experience in international Voice Process, particularly in US healthcare, medical billing, insurance, claims processing, or customer support is preferred.
- Freshers with robust English communication skills may also be considered.
- Basic computer knowledge and familiarity with CRM/software applications.
- Good typing and documentation skills.
- Ability to multitask and work under pressure.
- Strong problem-solving and customer-handling skills.
- Willingness to work in US Shifts / night shifts

📌 International Voice Process (Pune)
🏢 MDI NetworX
📍 Pune