At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most creative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique RD and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your Role

- Own end-to-end Application Management Services (AMS) / Run Operations delivery for enterprise applications.
- Manage production support, incident, problem, and change management while ensuring SLA/KPI adherence.
- Lead customer governance, stakeholder management, escalations, and service review meetings.
- Drive operational excellence, continuous improvement, automation,



and service stability initiatives.
- Manage delivery teams, resource planning, capacity management, and basic financial/governance activities.

Your Profile

- 15+ years of IT experience with strong ADM/AMS Application Support background.
- Technical foundation in Java, .NET, C#, J2EE, or other custom application technologies.
- Hands-on experience in Run Operations, Production Support, Incident, Problem Change Management.
- ITIL, ServiceNow/JIRA, SLA/KPI governance, stakeholder and client management.
- Team leadership experience along with exposure to budgeting, forecasting, resource planning, and operational governance.

What you'll love about working here

- You can shape your career with us.
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📌 RUN Service Delivery Manager (Pune)
🏢 Capgemini
📍 Pune