Role & responsibilities

Duties & Responsibilities of FRONT DESK EXECUTIVE

- Generates OPD bills accurately for consultations as per hospital tariff.
• Registers patients and updates demographic details in the Hospital Information System.
• Collects consultation fees and service charges and issues receipts.
• Ensures correct entry of services and avoids billing errors.
• Coordinates with OPD nursing staff, doctors, laboratory, radiology, and pharmacy for accurate billing.
• Handles cash, card, UPI, and credit billing as per hospital policy.
• Maintains daily OPD cash collection and submits reports to accounts.
• Addresses patient queries and explains billing details politely.
• Handles refunds, cancellations, and corrections after approval.
• Ensures confidentiality of patient and billing information.
• Complies with hospital billing SOPs.
• Attends training sessions and billing audits.
• Performs any other duties assigned by the Billing In-charge or Management.
- Prepares advance estimates and provisional bills for IPD admissions.
• Collects advance deposits and updates the same in the HIS.
• Generates interim bills and final discharge bills accurately.
• Coordinates with nursing stations, OT, pharmacy, laboratory, and consultants for charge capture.




• Ensures timely discharge billing and smooth discharge process.
• Handles billing for packages, surgeries, and procedures as per hospital policy.
• Coordinates with insurance/TPA desk for authorization and approvals.
• Verifies and processes cash, corporate, and insurance cases.
• Maintains IPD billing records and daily reconciliation.
• Explains billing details and clarifies queries to patients and attendants.
• Ensures confidentiality of patient and financial information.
• Reports billing discrepancies and system issues immediately.
• Complies with hospital SOPs, standards, and statutory requirements.
• Participates in audits, training programs, and quality improvement initiatives.
• Performs any other duties assigned by the Billing In-charge or Management.
- Responsible for insurance filing, verification of documents, and submission of required records for OPD/IPD cases as applicable.
• Coordinates with insurance companies/TPAs to obtain necessary approvals and ensures proper documentation and follow-up as per hospital policy.

Preferred candidate profile:

Effective Communication Skills ( Fluency in spoken English will be an added advantage)

Hospital Experience

Ready for rotational & night shifts

📌 Reception cum Billing Executive (Pune)
🏢 Meadowlark Healthcare
📍 Pune