Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building cutting-edge solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With nearly 245,000 employees and business partners across 65 countries, we deliver on the promise of helping our clients, colleagues, and communities thrive in an ever-changing world. Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.

Website

http://www.wipro.com

Job Description

Role Summary

The ServiceNow HAM Pro & SAM Pro Developer is responsible for designing, configuring, developing, and supporting ServiceNow IT Asset Management solutions covering both Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro). The role focuses on asset lifecycle governance, software compliance, license optimization, process automation, integrations, and reporting while ensuring alignment with CMDB and ITSM processes.

Key Responsibilities

1. HAM Pro Development & Administration

Configure and enhance HAM Pro applications and modules.

Implement hardware asset lifecycle processes from procurement through retirement.

Configure:

o Asset Models

o Stockrooms

o Asset Classes

o Hardware Catalogues

o Asset Workspaces





Develop workflows and automations using Flow Designer.

Configure asset refresh and reclamation processes.

Support asset audits and compliance initiatives.

2. SAM Pro Development & Administration

Configure and implement ServiceNow SAM Pro.

Manage software lifecycle processes.

Configure:

o Software Models

o Software Products

o Publishers

o Entitlements

o Contracts

o Reclamation Rules

Manage license reconciliation and compliance.

Support software optimization initiatives.

Configure SaaS and on-premise software management capabilities.

3. CMDB & Discovery Integration

Integrate HAM Pro and SAM Pro with CMDB.

Configure asset-to-CI relationships.

4. Integration Development

5. Software License Compliance

6. Development Activities

Develop and maintain:

Business Rules

Script Includes

Client Scripts

UI Policies

UI Actions

Flow Designer Flows

IntegrationHub Spokes

Transform Maps

Scheduled Jobs

Service Portal Component

7. Reporting & Analytics

Configure HAM and SAM dashboards.

Build compliance reports.

Develop licence consumption reports.

Create executive asset management KPIs.

Support audit and governance reporting.

8. Testing & Deployment

Unit Testing

SIT Support

UAT Support

Defect Resolution

Production Deployments

Hypercare Support

9. Documentation





Technical Design Documents

Solution Design Documents

Configuration Workbooks

Integration Specifications

Knowledge Articles

Support Documentation

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Required Technical Skills

ServiceNow

HAM Pro

SAM Pro

ITAM

CMDB

Discovery

Service Mapping

Service Catalog

Flow Designer

IntegrationHub

Performance Analytics

Hardware Asset Workspace

Development

JavaScript

Glide APIs

REST APIs

SOAP APIs

JSON

XML

MID Server

Asset Management

Hardware Lifecycle Management

Software Lifecycle Management

Software Compliance

License Management

Vendor Management

Asset Financial Management

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Key Deliverables

HAM Pro implementation and enhancements

SAM Pro implementation and licence optimisation

Software compliance dashboards

Hardware and software asset normalization

CMDB integration and reconciliation

Discovery and inventory integrations

Software reclamation automation

Hardware refresh automation

Procurement integrations

Technical documentation

UAT and production supporT

Mandatory Skills: Servicenow-Development .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

HAMPro & SAMPro developer

📌 LEAD ADMINISTRATOR (Pune)
🏢 Wipro
📍 Pune