- Mentor, train, and support team members across Authorization and AR functions
- Monitor real-time productivity and address process gaps promptly
- Assist in resolving complex claims, prior authorizations, or denial cases
- Conduct audits, provide feedback, and drive performance improvements
- Collaborate with team leads and management on quality and turnaround metrics
- Ensure adherence to client SOPs and US healthcare regulations
- Be the first point of escalation for process-related challenges
Eligibility :
- 2- 4 years of hands-on experience in US Medical Billing (Authorizations and/or AR)
- Prior experience in a senior, SME, or mentoring role preferred
- Robust knowledge of insurance verification, claims workflow, and denial handling
- Proficient in at least one major EHR/EMR system (e.g., AdvancedMD, Athena, Kareo)
- Excellent written and verbal communication skills
- Proven leadership and conflict resolution abilities
- Comfortable working night shifts aligned to US timings