As a Store Manager, you will lead the operations of your business unit while ensuring a seamless shopping experience for customers. Your key responsibilities will include: 1. Operational Leadership: • Day-to-Day Management: Oversee the smooth running of the store, maintaining high standards across all operations, and ensuring legal compliance, particularly regarding pricing and product display. • Procedure Adherence: Execute operational procedures efficiently, ensuring consistency and excellence in areas such as housekeeping, fitting rooms, and checkout processes. • Quality Control: Monitor product quality, address any issues swiftly, and communicate feedback to the merchandising team to uphold superior product standards. 2. Sales & Performance Management: • Target Achievement: Drive and monitor the achievement of sales goals for your department. Youll also play a key role in setting realistic yet ambitious targets, with the flexibility to adapt based on performance trends. • Sales Analysis: Track sales performance continuously, taking timely corrective actions when necessary to meet or exceed sales objectives. • Team Communication: Regularly share updates on department, store, and regional performance with your team, ensuring transparency and motivating everyone towards common goals. 3. Customer Experience: • Customer Service Excellence: Lead by example in delivering exceptional customer service, creating a welcoming atmosphere for every visitor. • Building Relationships: Understand customer needs, cultivate rapport, and establish loyal relationships with key clientele.



• Handling Feedback: Take ownership of customer complaints and queries, ensuring timely and satisfactory resolutions that turn challenges into positive outcomes. 4. Visual Merchandising & Store Presentation: • Merchandising Standards: Ensure that all visual merchandising guidelines are followed to create an attractive and engaging shopping environment. • Continuous Improvement: Provide constructive feedback to visual merchandisers to enhance the store's visual appeal and product presentation. JOB PROFILE 5. Shrinkage & Inventory Control: • Loss Prevention: Implement best practices to minimize shrinkage by training staff on merchandise handling and stock protection, safeguarding store assets. 6. Team Development & Leadership: • Training & Development: Facilitate on-the-job training, product knowledge sessions, and visual merchandising workshops to equip your team with the skills needed for success. • Role Clarity & Task Delegation: Clearly define roles and responsibilities for each team member, ensuring accountability and productive task management. • Constructive Feedback: Regularly provide feedback that helps your team identify strengths and areas for improvement, fostering continuous personal and professional growth. • Motivation & Engagement: Inspire your team to not only meet sales targets but also to follow operational procedures with enthusiasm and dedication. 7. Cashier Support & Training: • Support & Supervision: Assist in the training of cashiers and provide ongoing support to ensure smooth operations at

📌 Store Manager - Gurgaon & Noida
🏢 MARKS & SPENCER (M&S)
📍 Noida