30 Oct
|
Baltra Home Appliances
|
New Delhi
30 Oct
Baltra Home Appliances
New Delhi
Role & responsibilities
- Coordinate with authorized service centres regarding service requests and pending cases.
- Regularly follow up with service centres to ensure timely resolution of customer complaints.
- Monitor service progress and obtain regular updates from service centres.
- Handle and track customer complaints received through different channels.
- Coordinate with service centres and internal teams to resolve complaints within the expected timeline.
- Maintain records of pending, resolved, and escalated complaints.
- Follow up on delayed cases and ensure appropriate action is taken.
Preferred candidate profile
- Track service requests from registration to final resolution.
- Follow up on delayed service cases and escalate unresolved issues to the concerned manager.
- Identify recurring service issues and coordinate with the relevant teams for corrective action.
📌 Service Coordinator (New Delhi)
🏢 Baltra Home Appliances
📍 New Delhi