1. Minimum 5 years of total work experience, relevant experience in ISP preferred
2. Hands-on experience in handling teams with stipulated service levels. 3. Excellent communication skills (English, Hindi,
4. Should possess robust technology awareness
Role Description
- Handle Zone wise Service restorations.
- Adherence and maintenance of 100 % quality service restoration
- Handling Vendors, Machine and Material
- Responsible to ensure customer uptime for his Zone
- Responsible for tracking Network Engineers for desired productivity
- Conducting Reviews on service levels with Network Engineers
- Tracking of material consumption through CRM
- Handling escalations related to Fault repair
- Tracking of Nodal, Wrong ticket escalations
- Coordinates with Store In charge for material
- Take update on the pending tickets with Engineers
📌 Team Lead - Service Delivery (New Delhi)
🏢 Atria Convergence Technologies (ACT)
📍 New Delhi
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