30 Oct
|
Concentrix
|
Hyderabad
30 Oct
Concentrix
Hyderabad
Roles and Responsibilities :
- Lead a team of customer service representatives to achieve sales targets and improve customer satisfaction.
- Monitor key performance indicators (KPIs) such as call quality, first contact resolution rate, and average handling time.
- Develop training programs to enhance team members' skills in international banking processes and procedures.
- Collaborate with other teams to resolve complex issues related to international transactions.
Job Requirements :
- 4-10 years of experience in an International Voice Process or similar industry.
- Robust knowledge of international banking systems and processes.
- Excellent communication skills for effective team leading and client interaction.
📌 Team Lead (Hyderabad)
🏢 Concentrix
📍 Hyderabad