30 Oct
|
Concentrix
|
Hyderabad
30 Oct
Concentrix
Hyderabad
Roles and Responsibilities :
- Lead a team of customer service representatives to achieve high levels of customer satisfaction, quality, and productivity.
- Develop and implement effective strategies to reduce attrition and shrinkage rates while maintaining KPIs such as CSAT.
- Collaborate with cross-functional teams to identify areas for improvement in international processes and implement changes accordingly.
- Analyze performance metrics to optimize workflows, streamline processes, and improve overall efficiency.
Job Requirements :
- 4-10 years of experience in an International BPO or Call Centre environment.
- Solid understanding of international non-voice processes, including chat support operations.
- Proven track record in reducing attrition and shrinkage rates through effective leadership and process improvements.
📌 Team Lead (Hyderabad)
🏢 Concentrix
📍 Hyderabad