30 Oct
|
IntouchCX
|
Hyderabad
30 Oct
IntouchCX
Hyderabad
Roles and Responsibilities :
- Lead a team of customer service representatives to achieve high levels of client satisfaction (CSAT) and handle international chats with ease.
- Coach and mentor team members to improve their performance, reduce shrinkage, attrition rates, and increase overall productivity.
- Manage stakeholder relationships with clients, internal teams, and senior leadership to ensure seamless communication and issue resolution.
- Analyze key performance indicators such as AHT, Shrinkage, Attrition rate to identify areas for improvement.
Job Requirements :
- 1-5 years of experience in BPO/Call Centre workplace with expertise in International Voice Process or International Chat Process.
- Excellent people management skills with ability to lead cross-functional teams effectively.
- Strong understanding of CSAT principles and practices with proven track record of improving customer satisfaction ratings.
📌 Team Lead (Hyderabad)
🏢 IntouchCX
📍 Hyderabad