Were Hiring: Service Delivery Owner

Location: Bangalore, India

Experience: 68 Years

Work Mode: Onsite

Are you passionate about driving operational excellence and delivering exceptional customer experiences

We are looking for an experienced Service Delivery Owner to lead service governance, ensure SLA adherence, manage critical escalations, and drive continuous improvement across enterprise support environments.

Key Responsibilities:

Own end-to-end service delivery for managed service engagements

Ensure SLA/KPI compliance and operational excellence

Manage customer escalations and critical incidents

Lead service review meetings and stakeholder communication

Coordinate L1, L2, L3 and support operations teams

Drive process improvements, automation, and governance initiatives

Support risk management, compliance, and business continuity activities

Required Skills:

u2714 ITSM Processes (Incident, Problem, Change Request Management)

u2714 Robust Stakeholder Customer Management

u2714 SLA Performance Management





u2714 Service Governance Operational Excellence

u2714 Ticket Management Escalation Handling

Tools Exposure:

ud83dudd39 ServiceNow

ud83dudd39 Freshservice

ud83dudd39 Jira

ud83dudd39 Zendesk

ud83dudd39 Salesforce Service Cloud

ud83dudd39 Monitoring Ticketing Platforms

Preferred Industry Background:

- Managed Services

- IT Service Management

- BPO Operations

- Contact Center Operations

- Shared Services Operations

- Customer Support Leadership

If you have a strong background in service delivery and enjoy managing customer relationships while ensuring world-class operational performance, wed love to hear from you!

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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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