If you are looking to start a promising career in hospitality, this is for you!

We are hiring a warm, dependable, and highly organised Warden for our premium co-living space in Delhi-NCR. This is not a traditional hostel-warden role focused only on rules and discipline. You will be the primary face of the community for residents and their parents or caretakers, ensuring that every resident feels safe, supported, respected, and well cared for.

Role & responsibilities

As Warden, you will own the resident experience from onboarding through day-to-day living and eventual move-out. You will build trust with residents and families, address concerns quickly, coordinate urgent requirements, maintain community standards, and ensure that the property remains a comfortable and secure home.

- Act as the primary point of contact for residents, parents, guardians, and caretakers.
- Build strong, respectful relationships with residents through regular check-ins, approachable communication, and proactive follow-ups.
- Manage resident onboarding: welcome calls, orientation, room handover, house rules explanation, emergency contacts, and documentation support.
- Coordinate smooth check-ins and check-outs, including room-condition checks, key returns, deposit/refund coordination, and exit feedback.
- Address resident queries, grievances, and urgent needs promptly; escalate issues to the Building Manager or central team when required.
- Coordinate support for medical emergencies, late-night concerns, safety incidents, lost items, visitor issues, and other urgent situations.
- Maintain resident records, attendance/entry-exit logs where applicable, visitor registers, incident reports, and feedback records.
- Monitor resident well-being, especially for students living away from home; identify residents who may need additional support and communicate sensitively with families where appropriate.
- Ensure community guidelines are followed without creating an overly restrictive or unfriendly environment.




- Conduct regular interactions, feedback sessions, and community activities that strengthen belonging and improve retention.
- Coordinate with housekeeping, security, maintenance, and food/service teams to resolve resident-facing issues quickly.
- Share regular resident-satisfaction updates, complaints, suggestions, and retention risks with management.
- Support occupancy and renewals by ensuring residents have a positive living experience and addressing concerns before they become reasons to leave.

Preferred candidate profile

- 1-5 years of experience in hostels, co-living, student housing, hospitality, customer success, resident relations, counselling, or people-facing operations.
- Exceptional interpersonal skills, empathy, patience, and cultural sensitivity.
- Solid communication in English and Hindi; ability to speak confidently with students, working professionals, and parents.
- High integrity, discretion, and sound judgement in handling sensitive personal or family matters.
- Ability to remain calm and take ownership during emergencies or escalations.
- Comfortable with flexible timings, including some evenings, weekends, and on-call availability.
- Basic proficiency with Excel/Google Sheets, WhatsApp, CRM tools, and resident-communication platforms.
- A service mindset: proactive, warm, organised, and genuinely invested in resident well-being.

Success In This Role Looks Like

- Residents describe the space as safe, welcoming, and well-managed.
- Parents and caretakers trust the team and receive timely, transparent communication.
- Complaints are acknowledged quickly and resolved with clear follow-through.
- Strong resident satisfaction, referrals, renewals, and low avoidable move-outs.
- A positive, respectful community culture without compromising safety or standards.

Perks and benefits

- Best in class perks. A chance to join a fast growing premium residences startup.
- Work closely with founders and in the best buildings
- Dedicated time off, meals, team-building exercises, and training.
- Dedicated Bonus and Growth structure.

📌 Warden - Resident Experience & Community (Gurugram)
🏢 Nivo Living
📍 Gurugram