Project Description:

The ideal candidate will have a strong understanding of Customer ID & Profile Core Support and will be responsible for eyes-on-glass monitoring, incident triage and ownership, troubleshooting and restoration, app enhancements, cross-team collaboration, platform and application stack awareness, and service quality and process excellence

Responsibilities:

Triage & Incident Ownership
• Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.
• Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.
• Maintain accurate, real-time incident timelines and post-incident documentation.
Troubleshooting & Restoration
• Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers.
• Use observability and monitoring platforms to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.
• Perform targeted mitigations, rollbacks, configuration fixes, and coordinate hotfixes to restore service quickly.
Application development/enhancement
• Developing features, enhancements, and bug fixes
Cross-Team Collaboration
• Engage with Application Development, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution.
• Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring platforms to accelerate fixes.
• Facilitate postmortems and continuous improvement actions.
Platform & Application Stack Awareness
• Identify and recognize the application stack, including UI/front end, backend services, APIs, queues, databases, caches, containers, orchestration, and networking, for each impacted service to quickly isolate the source of issues.




• Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis.
Service Quality & Process Excellence
• Contribute to automation and self-healing routines, including alert tuning, auto-remediation, and runbooks.
• Identify monitoring gaps and opportunities to improve observability.

Mandatory Skills Description:

• Java: Expertise in Java 25 and demonstrated experience developing enterprise systems using Java.
• Python: Strong knowledge of Python and experience with Python frameworks.
• Cloud ETL: Experience with any cloud ETL platform and data integration processes that extract data from multiple sources, transform it into a structured format, and load it into a target system. AWS Glue and Apache Spark are examples.
• AWS: Solid understanding of AWS cloud services and integration, including services such as Lambda and DynamoDB.
• Web services: Solid understanding of SOAP, REST, and Web API-based service protocols.
• Messaging: Experience with integration using any message broker and an understanding of event-based systems, including publish/subscribe, event streaming, loosely coupled architectures, and asynchronous integrations.
• Observability: Awareness of and hands-on experience using any observability platform for monitoring, logging, metrics, traces, anomaly detection, and troubleshooting.
• Version control: Knowledge of Git.
• Candidate should be trainable, adaptable to learn and have a zeal / curiosity of what/why/how

Nice-to-Have Skills Description:

• Experience with FastAPI.
• Experience with Amazon Neptune.
• Experience with .NET.
• Exceptional triage and situational analysis skills for production support.
• Effective verbal and written communication skills.
• Airline domain knowledge is a plus.

Languages:

- English: C1 Advanced

📌 Java + Python (Full stack) (India)
🏢 Luxoft
📍 India