Job Summary

We are recruiting a People Solutions Operations Lead to lead a team delivering high-quality HR First Contact and Employee Lifecycle services. This role will provide day-to-day leadership across the hire-to-retire service portfolio, ensuring consistent execution through Workday and ServiceNow, strong employee and manager experience, and effective collaboration across global, regional and in-market teams. The role reports to the Head of Global People Solutions Operations and is based in [Location].

Responsibilities

- You will lead an operational team responsible for accurate, timely and compliant delivery of People Solutions services.
- Leading and coaching HR First Contact and Employee Lifecycle specialists, aligning Tier 1 and Tier 2 delivery under one team and creating robust collaboration, market knowledge and backup coverage.
- Owning and continuously improving end-to-end operational delivery across employee queries, employee data changes, employee lifecycle data management, right-to-work, employee documentation, absence support, pre-payroll controls and complex case resolution. Monitoring service performance, productivity, quality, case ageing and adherence to agreed SLAs and KPIs by using data and trend insights to remove bottlenecks and improve outcomes.
- Acting as the operational escalation point for complex, sensitive or unresolved cases, ensuring clear ownership, appropriate risk assessment and timely communication with employees, managers and HR stakeholders.
- Ensuring services comply with global processes, local legal and regulatory requirements, audit controls, data privacy standards and record-management expectations.
- Partnering and acting as a trusted advisor to other People Solutions Operations Leads, HRBPs, HR Partners, Payroll,



Reward, Talent Acquisition, HR Technology and process owners to resolve issues and deliver change.
- Acting as a trusted advisor to HR stakeholders and process owners, translating operational insights into actionable recommendations and influencing decisions that enhance service delivery and employee experience.
- Championing standardisation, knowledge management, continuous improvement, self-service and effective use of Workday and ServiceNow while preserving necessary local requirements.
- Building an inclusive, accountable and high-performing team through regular feedback, recognition, performance management, capability building, succession planning and individual development plans.

Your areas of knowledge and expertise that matter most for this role

- Significant experience leading an HR operations, shared services or People Services team delivering employee lifecycle and query-management services across multiple processes or markets.
- Strong working knowledge of HR operations, case management, service performance, audit and compliance controls, together with practical experience using Workday, ServiceNow or comparable HR platforms.
- Demonstrated people leadership, including coaching, performance management, workload prioritisation, change leadership and development of diverse teams.
- Excellent judgement, stakeholder management and communication skills, with the ability to resolve complex cases, navigate local and global requirements, and translate operational data into clear actions.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 India PS Ops Lead (Bengaluru)
🏢 Haleon
📍 Bengaluru